Booking Terms & Conditions
Your Travel Partner
Blue Lanka Tours is a Sri Lankan travel company registered with the Sri Lanka Tourism Development Authority, the official body for Sri Lanka tourism. The planning, execution and organization of tours is carried out by Blue Lanka Tours on behalf of guests and other travel partners. The phrase “Blue Lanka” in these Booking Terms and Conditions refers to Blue Lanka Tours.
Confirmation of Booking
Your booking is confirmed and a contract exists when the Blue Lanka Tours issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator immediately. Please ensure that names are exactly as stated in the relevant passport.
In the case of all bookings, including tailor-made holidays, your booking will be confirmed by 50% upfront advance. A Confirmation Invoice and Travel Voucher will be sent when all reservations have been made with full payment to be paid 7 days prior to arrival. Payment of deposit confirms that you accept our booking conditions.
Initial Payment is required at the time of booking.
The Client must pay all bank charges in the case of a bank transfer.
There will be no additional postage fees, booking fees or other hidden charges. Exchange rates are based on Central Bank of Sri Lanka at time of booking and are not subject to change.
a) Cancellation by Blue Lanka Tours
Blue Lanka is committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event, we will return all money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.
b) Cancellation by Client (You)
You may cancel your booking by notifying the Tour Consultant. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the Tour Consultant and are expressed as a percentage of the total price paid for the cancelled Tour.
a) If Cancellation received 60 days or more before arrival in relevant booking: the 100% of the payments made to the Tour Consultant in respect of the cancelled tour will be refunded.
b) If Cancellation received between 30-59 days before arrival in relevant booking: an amount equal to 95% of payments made to the Tour Consultant in respect of the cancelled Tour will be refunded.
c) Cancellation less than 30 days before arrival in relevant booking: an amount equal to 90 the payments made to the Tour Consultant in respect of the cancelled Tour will be refunded.
d) If Cancellation received 07 days or less before arrival in relevant bookings are non – refundable.
e) Other cancellation refunds are determined on a case-by-case basis, whether provided directly or indirectly by us. We do not normally refund for early checkouts or no-shows.
Any individual who intend to cancel a booking with Blue Lanka Tours must immediately notify their respective Tour Consultant by email, quoting their Invoice number.In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.
In light of the current pandemic, if there is any unfortunate reason in which the tour cannot take place, Blue Lanka Tours will be refunding 100% of your payment if cancelled within 21 days prior to arrival in Sri Lanka.
Your personal safety is our prime concern. If a particular T Advisory instructs against travel to any country or region stated on your itinerary we will guarantee the following refunds in the event of a cancellation by you.
This clause overrides other cancellation clauses:
a) 30 days or more before the date of your first booking with us: minimum 90 per cent of total booking cost.
b) Within 30 days of the date of your first booking with us and during your holiday: all recoverable costs.
Change in Itineraries
a) Itinerary Changes Made by Blue Lanka Tours
Blue Lanka is committed to high levels of professionalism to protect your booking. Adjustments will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and would be properly discussed with you. If exceptional circumstances (e.g. overbooking of hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay any additional transfer costs.
b) Itinerary Changes Requested by Client (You)
Blue Lanka aims to offer flexible itineraries. Once an itinerary is finalised, requests for changes to a group or individual itinerary will always be considered, We will always inform You regarding the additional charges incurred with respect to those changes.
c) Information Provided by Blue Lanka Tours
Blue Lanka will use all reasonable endeavours to ensure that information provided is free from errors and omissions and will correct any errors or omissions once notified of them. We cannot, however, be held responsible for misinformation that a reasonable person could not have expected us to know. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. Occasionally, temporary local circumstances, for example, emergency maintenance work, power cuts or off-season closure can make advertised facilities unavailable. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with required statutes of the law.
d) Information Provided by Client (You)
All information provided by you should be true and accurate. We will treat it confidentially. We do not spam, supply mailing lists or use it in any way other than to secure your booking. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
Customer Care and Complaints Procedure
Blue Lanka is fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (e.g. hotel manager), our ground representatives and agents. If matters are not satisfactorily resolved, you MUST notify Blue Lanka Tours within 24 hours, by e-mail, in a further effort to rectify the situation amicably. Blue Lanka provides you with appropriate contact numbers before travel and it is your responsibility to keep them safely. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.
Check List for Essentials
Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. It is your sole responsibility to inform us regarding the alterations made in your flight times.You should also ensure that your travel documents, passports, visas, driving license, insurance details and currencies are in order.
Any special requests must be advised to us at the time of booking e.g. diet, room location, room type i.e. twin/double, a particular facility at a hotel etc. i.e. swimming pool, gym, etc. You also need to confirm your requests by email. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation itinerary or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part and we do not accept bookings that are conditional upon any special request being met.
The Tour Operator will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Tour Operator failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of the Tour Operator; or an event which the Tour Operator or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.
In the event of an itinerary only partially-booked by Blue Lanka, we cannot be held responsible for the failure of any component of the holiday for which it does not have direct responsibility. This includes any difficulty in finding hotels, or reservation of train tickets if customers choose to book accommodation-only deals and arrange their own transport.
Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken.
Required Medical Information
You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. The Tour Operator does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level and medical requirements.
Age & Fitness
We want to ensure that you or anyone in your booking party enjoy their holiday to the fullest, so to help ascertain if a tour or tailormade itinerary is suitable, clients who fall into the following criteria are required to complete our Tour Suitability Form. Where considered necessary, due to participation requirements, upgrades or conditions may apply or we may be able to provide the holiday on a private basis (supplements apply).
a) Any persons with pre-existing medical conditions. – Any person who requires regular care by a doctor or any person with medical or other circumstances we should be aware of. If you feel you need to provide us with additional details, please be kind enough to inform the respective Tour Consultant..
b) All persons aged 70 or over by the tour start date. – we may request further information or a signed letter from your doctor confirming you are able to undertake your chosen tour.
c) Pregnancy is considered a medical condition and must be disclosed to the Tour Operator at the time of booking. The Tour Operator may refuse to carry women who are over 24 weeks pregnant. The Tour Operator may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.
Check list for Pre – Overseas Travel
Bookings arranged by Blue Lanka Tours range from luxury to budget. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel and in the tropics, insects in rooms are common. A booking with us is an implicit acceptance of these facts. Clients are advised to take sensible precautions at all time, and familiarize themselves with up-to-date information from independent and reliable sources.
Breach of Contract and Negligence
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death
Personal Loss, Injury and Illness
Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.
Guarantee of Price
We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of changes in Government policy. We will not surcharge for exchange-rate fluctuations.
Blue Lanka Tours guarantees agreed accommodation for the tour package selected by the Client. Clients are provided with detailed information beforehand on selected hotels based on their package. Clients are requested to thoroughly research the selected hotels before confirming a booking. Once a booking has been confirmed, we will make reservations at hotels and these cannot be changed under any circumstance before or after the guest arrives in Sri Lanka. If however, the guest insists on changing a hotel booking, Blue Lanka Tours will try our best to arrange another hotel in the selected category; but that cost incurred will have to be undertaken by guests themselves.
Blue Lanka never, under any circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel Voucher and which may be purchased during an itinerary arranged in part or whole by Blue Lanka Tours, even in the case where the product may have been discussed between a client and an employee or representative of Blue Lanka Tours. Determining the value of a product is entirely the client’s responsibility. Blue Lanka has no duty to intervene in such circumstances.
Blue Lanka is not responsible for the quality, functionality, guarantee or warranty of any product you may purchase during your tour.
Citations and References
The content on this website has been researched through the official website of Sri Lanka Tourism Development Authority, Wikipedia, Lonely Planet, Trip Advisor and official websites belonging to each accommodation provider. Blue Lanka Tours does not confirm nor deny the veracity of the data which has been used as reference points.