a) Cancellation by Blue Lanka Tours
Blue Lanka is committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event, we will return all money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.
b) Cancellation by Guest (You)
In event of cancellation, in whole or part, we voluntarily return all recoverable costs, above and beyond the limits laid down in our Booking Conditions subject to the cancellation order being made six weeks prior to arrival or start of tour whichever comes first.
In the case of cancelled tailor-made itineraries, we reserve the right to levy additional admin costs of up to 5 per cent of total booking cost.
Other cancellation refunds are determined on a case-by-case basis, whether provided directly or indirectly by us. We do not normally refund for early checkouts or no-shows.
Any individual wishing to cancel a booking with Blue Lanka Tours must immediately notify their sales consultant by email, quoting their Travel Voucher Reference number. The cancellation is timed from when we confirm receipt of the cancellation order and a delay is normal outside normal working hours.
In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.
c) Total cancellation charges on your booking will not exceed these maximum levels:
i.After payment of deposit: Up to 100 per cent of deposit.
ii.Less than six weeks before departure: Up to 50 per cent of booking cost.
iii.Less than one month before departure: Up to 100 per cent of booking cost.
You should check whether your travel insurance policy covers you for refunds.